Terms & Conditions

All orders are subject to acceptance and product availability. Once you have placed an order we will notify you by email as soon as possible to acknowledge that we have received and are processing your order. This however is not a confirmation that your offer to purchase the goods has been accepted. A ‘contract of sale’ between you and Firehorse will only exist once an order has been despatched to you, at which point we will confirm despatch of your order by email. Prior to despatch of the product(s), we have the right to decline an order for any reason, including legal and regulatory reasons.

If for any reason we cannot supply you with the product you ordered, we will not process your order, inform you by email and, if you have already made a payment, refund you in full as soon as reasonably possible. This does not affect your statutory rights. Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.

When placing an order, you undertake that the information you give is accurate and complete. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed. If you place an order for an item that is on pre-order, your credit/debit card will be charged for the full value of the goods only when your order is ready for despatch. However, if you choose to make payment with PayPal, you will be charged for the full value of the goods as soon as your order is placed. The despatch dates shown on pre-order items are as accurate as we can make them and are updated regularly. However, until those items are ready for despatch, the dates are subject to change.