The Small Print
If you’d like to talk to us before you place your order, or if you have a question about our products or service, please telephone +44 (0)7855 959844 or email firstname.lastname@example.org.
Placing An Order
If you’d like to talk to us before you place your order, please email or call on 07855 959844 and we’ll be delighted to help.
We accept all Visa, Mastercard, American Express, and Maestro debit & credit cards. You can also pay through PayPal. At the point of order your bank authorises the payment for you; we then take the authorised payment when we despatch your Firehorse goods to you.
If you place an order for an item that is on pre-order, your credit/debit card will be charged for the full value of the goods only when your order is ready for despatch. However, if you choose to make payment with PayPal, you will be charged for the full value of the goods as soon as your order is placed.
To amend an order or delivery address, please contact us immediately and we will do our best to make amendments prior to despatch.
If you would like to purchase a gift voucher, please get in touch and we will be delighted to arrange this for you.
We want you to receive your Firehorse scarf in perfect condition. Your scarf will arrive beautifully gift wrapped in fine white tissue paper and a luxury Firehorse branded presentation box.
- Free UK Delivery – Next day (guaranteed by 1pm the next working day, or Saturday for orders received by 12 noon on a Friday)
- Free Worldwide Delivery
For international orders, please remember to check any additional import duties or local taxes may apply to your country.
For pre-order items, despatch dates are as accurate as we can make them and are updated regularly. However, until pre-order items are ready for despatch, the dates are subject to change.
- Europe: 3-5 working days
- Rest of the World: 5-7 working days
We are happy to refund or exchange your Firehorse goods if you are not perfectly satisfied with them. Please advise us in writing within 7 days of placing the order if you wish to return your Firehorse product. Provided the goods are returned in perfect condition and in the original packaging with the tags attached, we will issue a full refund including our standard UK postage charge (expedited and non-UK postage charges are not refundable). Alternatively you may exchange your Firehorse good(s).
For UK orders, please use the FREEPOST returns label and returns/exchanges form supplied with your order. For non-UK orders, please also use the returns/exchanges form supplied with your order, paying for the necessary postage (we advise you use a tracked and signed delivery service as we cannot take responsibility for goods lost in transit and will only issue a refund or exchange upon receipt of the goods to be returned).
We aim to process returns as quickly as we can. You can track your returned parcel to see that it has arrived safely at our warehouse and you will receive an email from us as soon as the refund/exchange has been processed. Refunds are always credited to the original method of payment.
Terms & Conditions
By placing an order with us you agree to our Terms and Conditions. If you have any queries regarding the details below, please email or call on 07855 959844.
Orders and Payment
All orders are subject to acceptance and product availability. Once you have placed an order we will notify you by email as soon as possible to acknowledge that we have received and are processing your order. This however is not a confirmation that your offer to purchase the goods has been accepted. A ‘contract of sale’ between you and Firehorse will only exist once an order has been despatched to you, at which point we will confirm despatch of your order by email. Prior to despatch of the product(s), we have the right to decline an order for any reason, including legal and regulatory reasons.
If for any reason we cannot supply you with the product you ordered, we will not process your order, inform you by email and, if you have already made a payment, refund you in full as soon as reasonably possible. This does not affect your statutory rights. Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.
When placing an order, you undertake that the information you give is accurate and complete. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed. If you place an order for an item that is on pre-order, your credit/debit card will be charged for the full value of the goods only when your order is ready for despatch. However, if you choose to make payment with PayPal, you will be charged for the full value of the goods as soon as your order is placed. The despatch dates shown on pre-order items are as accurate as we can make them and are updated regularly. However, until those items are ready for despatch, the dates are subject to change.
Deliveries and Returns / Exchanges
We are happy to refund or exchange your Firehorse goods within 21 days of receipt if you are not perfectly satisfied with them. You also have a legal right (under the Distance Selling Regulations) to cancel your order within 7 days of receipt and receive a full refund of all charges for the cancelled goods and our UK standard delivery charge. (Please note this does not include expedited and non-UK delivery options). The products must be returned in perfect condition, therefore unwashed and unworn (except for the purposes of trying on) and in the original packaging with the tags attached. For more information on how to change or cancel your order before despatch, see our Placing your Order page. Please see our Returns Page to cancel your order after receipt of your product(s).
Terms & Conditions (continued)
Promotional Offers / Codes
On occasions Firehorse may offer promotional codes via email or other marketing channels. These codes enable a discount to be applied to your order as specified in the conditions of each specific promotion which may vary.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright of Iridescence Ltd or its creative partners. You may read, print or download content for private use only. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website for commercial use is prohibited.
Liability: Site Content and Conformity of Goods
You have certain rights as a consumer, including statutory rights relating to faulty or mis-described goods. Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a replacement or, where this is not possible, for a refund.
We are careful to ensure that the description and specification of our products on our website are accurate and up-to-date. These details are however intended to provide general guidance and are not binding. Any reliance you place on such information is at your own risk. For example, the appearance (especially colours) of our products may differ depending on the computer hardware or software used and we cannot accept responsibility for such variations.
Law and Territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.
Our Company Details
Firehorse is a trading name of Iridescence Ltd.
Studio 20506, PO Box 6945, London W1A 6US.
The company is registered in Scotland under company number 230481. Our registered address is 272 Bath Street, Glasgow G2 4JR. Please note that we do not trade from this address and therefore it should not be used for returning products (doing so will delay your return significantly).
Our VAT Registration number is 803901358.
Contact Details for Returns
For UK orders, please use the FREEPOST returns label and returns/exchanges form supplied with your order.
For international orders, please use the returns form included with your order, paying for the necessary postage. More.